Waste Disposal Tufnell Park Privacy Policy

This Privacy Policy explains how Waste Disposal Tufnell Park collects, uses, stores and shares personal data about customers in the Tufnell Park area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and prospective customers who use or enquire about our waste disposal and related services in the Tufnell Park area, whether you contact us by phone, email, online form or in person.

Who We Are and How to Contact Us

Waste Disposal Tufnell Park is a waste removal service provider operating in the Tufnell Park area. For the purposes of data protection law, Waste Disposal Tufnell Park is the controller of the personal data described in this Privacy Policy. This means we decide how and why your personal data is processed. If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the contact details provided on our main customer communications or invoices.

Personal Data We Collect

We collect and process the following categories of personal data, depending on how you interact with us and which services you use:

Identification and contact details, including your name, address, email address, telephone number and any alternative contact details you provide.

Service and booking information, including service addresses, preferred collection times, type and quantity of waste, access instructions, job notes, photos you choose to send us to describe the work, and records of services we have provided to you.

Account and payment information, including invoice details, payment status, payment method, partial card or transaction references supplied by our payment processor, and billing address. We do not store full card details. Card payments are processed securely by third party payment processors.

Communication records, including enquiries, quotes, emails, messages, telephone call summaries, complaints, feedback, and any other correspondence between you and us.

Website and technical information, such as your IP address, device information and basic usage data, where this is collected through our website or online forms for security, analytics and service improvement purposes.

In the case of business customers, we may also collect information about your role within the business, business contact details and any relevant instructions or authorisations relating to waste disposal services.

How We Collect Your Data

We collect personal data directly from you when you contact us to request a quote, make a booking, pay for a service, provide feedback or otherwise communicate with us. We may also receive personal data from third parties, for example where a landlord, letting agent, property manager or company representative arranges a service on your behalf and provides your details as a contact at the property. Technical data such as IP address and basic usage data may be collected automatically through your use of our website or digital tools.

Purposes and Lawful Bases for Processing

We only process your personal data where we have a lawful basis to do so. The main purposes for which we use your data and the corresponding lawful bases are as follows:

To provide and manage our waste disposal services, including handling enquiries, giving quotes, arranging collections, carrying out work, managing bookings and issuing invoices. Our lawful basis is performance of a contract or taking steps at your request before entering into a contract.

To process payments and manage accounts, including recording payments, dealing with payment queries and maintaining accurate financial records. Our lawful basis is performance of a contract and our legitimate interest in managing our business efficiently and meeting our financial obligations.

To communicate with you, including responding to your enquiries, sending service confirmations, reminders, updates and important notices about your bookings. Our lawful basis is performance of a contract and our legitimate interests in providing effective customer service.

To manage customer relationships, improve our services, handle complaints and gather feedback. Our lawful basis is our legitimate interests in improving our services and maintaining good customer relations.

To comply with legal and regulatory obligations, including maintaining records required for tax, accounting, waste transfer documentation and environmental regulations. Our lawful basis is compliance with legal obligations.

To protect our business, staff and customers, including the prevention or detection of fraud or abuse, and managing legal claims or disputes. Our lawful basis is our legitimate interests in protecting our business and, where relevant, establishing, exercising or defending legal claims.

If we ever wish to use your personal data for direct marketing by email or text, we will rely on your consent where required by law and you will have the right to withdraw that consent at any time.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet any legal, accounting or reporting requirements. The specific retention period will depend on the type of data and our legal obligations.

Service and booking records, including basic contact details and invoice information, are normally kept for up to seven years after the end of the financial year in which the service was provided, in order to meet tax and accounting requirements and to respond to any queries or disputes.

Correspondence relating to enquiries that do not result in a booking may be kept for a shorter period, usually up to two years, unless we need to keep it longer for legal reasons.

Technical and usage data collected for security or analytics may be stored for shorter periods, typically no longer than is necessary to analyse trends and maintain the security and performance of our systems.

When data is no longer needed, we will delete it or anonymise it so that it can no longer be linked to you.

Data Processors and Sharing of Personal Data

We may share your personal data with trusted third parties who act as data processors on our behalf. These service providers only process your data in accordance with our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with data protection law.

Examples of such processors include payment processing providers, accounting and invoicing services, IT and hosting providers, email and communications platforms, and providers of customer management or booking systems. We may also share limited information with subcontractors or partner companies where this is necessary to carry out a service you have requested, such as arranging a specific type of waste removal that requires specialist vehicles or facilities.

We may disclose personal data to professional advisers, such as accountants, auditors or legal advisers, where this is necessary in the course of professional services. We may also share data with law enforcement agencies, regulators, courts or other public authorities if required to do so by law or if necessary to protect our rights or the rights of others.

We do not sell your personal data. If in future we are involved in the sale or restructuring of our business, your personal data may be disclosed to potential or actual purchasers and their advisers, but only as necessary and subject to appropriate confidentiality obligations.

International Transfers

Some of our service providers may process personal data outside the United Kingdom. Where this occurs, we take steps to ensure that your data is protected with an equivalent level of protection to that required under UK data protection law. This may include using standard contractual clauses approved by relevant authorities or relying on adequacy regulations where the destination country is recognised as providing adequate protection.

How We Protect Your Data

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure. These measures include access controls, secure storage, encryption where appropriate, staff training and procedures for handling and responding to data incidents. While no system can be completely secure, we work to ensure that the level of security is appropriate to the nature and sensitivity of the data we hold.

Your Data Protection Rights

As a customer of Waste Disposal Tufnell Park in the Tufnell Park area, you have a number of rights in relation to your personal data, subject to certain legal conditions and exemptions.

You have the right to access your personal data and to receive a copy of the information we hold about you, together with information about how we use it.

You have the right to ask us to correct personal data that is inaccurate or incomplete.

You have the right to request that we delete your personal data in certain circumstances, for example where the data is no longer needed for the purposes for which it was collected and we are not required to keep it for legal reasons.

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or you have objected to our use of it and we are considering your request.

You have the right to object to processing based on our legitimate interests, including profiling based on those interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or we need the data for legal claims.

Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that took place before consent was withdrawn.

You also have the right to complain to the Information Commissioner's Office if you are unhappy with how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we handle personal data. Any changes will take effect when the updated Privacy Policy is made available to customers. We recommend that you review this Privacy Policy periodically to stay informed about how we protect your information.